DIGITAL SERVICE MANAGEMENT

“What new technology does is create new opportunities to do a job customers want done."
Tim O Reilly

A company is made up of different people with different backgrounds and different roles in their respective positions. With different people then comes a problem of how to align each person‘s perception toward the same goal. This is where your expertise in digital service management will come zo play. Take your step in becoming the key player in your company's strategy by taking this specialization.

Digital service management is needed to help companies manage and improve their digital services to meet their customers' changing needs and stay competitive in the digital economy. Your goal of a DSM program is to provide organizations with the knowledge and skills to manage and improve their digital services to meet customers’ changing needs and stay competitive in the digital economy.

Upon completion of your degree, you may pursue careers as:

• Chief Information Officer
• Computer Programmer
• Software Engineer
• Computer Network Architect
• Computer Systems Analyst
• Network Engineer
• Digital/BusinessAnalyst
• IT Manager

In this specialization, you will learn the principles and workings of digital services through self-study, classroom lecture, boot camp and certification. All these  learning  models  are  aimed  to  give  you  hands-on  experience  that  will help  you excel in your field of study and help you be more prepared to begin your career in digital service management.

In this specialization, you will learn the role of digital services in an organization and develop a strategy or creating, managing,  and  improving  digital  services  to  meet  customers'  changing  needs,  You  will  learn  the   principles of service design, service management, service analytics and the best practices *or delivering digital services to users.